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FAQS

VIP PRIVILEGES

  • How do I edit my particulars after the registration?
  • VIP can log in to the online portal, click on the to edit your particulars.

  • What if I forgot my password for the online account?
  • At the website, you can click on 'Forgot your password' link in the login page. A new password will be sent to your email address provided.

  • Is there any expiry date for my VIP membership?
  • No, there is no expiry date as the be happy VIP program is a life-time membership.

  • How do I enjoy VIP privileges during my purchase?
  • VIP must present ID Card/Pass to enjoy all your VIP privileges. Membership is not transferable and VIP must be present during the purchase.

  • How many points will I get for my birthday purchase?
  • VIP will enjoy 2X points for all your birthday purchases up to $500 nett purchase.

  • What happens if my birthday purchases exceed $500 during my birthday month?
  • VIP enjoys the birthday privilege up to $500 nett purchase through multiple transactions during the birthday month. After which, the birthday privileges will revert back to the basic discount of 15% off regular-priced items.

  • How can I check my balance points and its expiry?
  • The balance points and its expiry date are reflected on all your purchase receipts. Alternatively, you may log in to online portal to check your points. Your latest purchase and points will be updated online 15 minutes after the payment.

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